Risk Management with ISO Certification

• Poor product or service quality 
• Inconsistent customer satisfaction 
• Inefficient processes 
• Nonconformity and rework costs 
• Lack of continual improvement 
• Supplier and process variability
   

Focus: Delivering consistent quality, customer confidence, and continual improvement.

• Environmental management failures 
• Non-compliance with environmental legislation 
• Excessive resource and energy use 
• Negative environmental impacts 
• Damage to corporate reputation
   

Focus: Reducing environmental footprint, legal compliance, and promoting sustainability.

• Workplace accidents and injuries 
• Unsafe working conditions  
• Non-compliance with H&S
• Lost productivity due to illness/absence 
• Damage to morale and reputation
   

Focus: Protecting workers, preventing harm, and promoting a safe, compliant workplace.

• Cyberattacks and data breaches 
• Unauthorised access to sensitive information 
• Insider threats and human error 
• Non-compliance with data protection laws 
• Loss of customer trust and business continuity issues
   

Focus: Protecting information assets through systematic risk management and security controls.

• Breaches of personal data and privacy laws (e.g. GDPR) 
• Improper handling or storage of personal information 
• Lack of transparency in data processing 
• Reputational damage from privacy violations
   

Focus: Managing personal data responsibly, ensuring privacy compliance, and building stakeholder trust.

• Unethical or biased AI decisions
• Lack of transparency/accountability in AI systems 
• Data privacy breaches and misuse 
• Non-compliance with emerging AI regulations 
• Reputational damage from irresponsible AI deployment
   

Focus: Ensuring responsible, transparent, and compliant AI governance and lifecycle management.

• Operational disruptions (e.g. IT outages, natural disasters) 
• Supply chain breakdowns 
• Data loss or system failures 
• Poor crisis response or recovery planning 
• Financial and reputational damage from prolonged downtime
   

Focus: Maintaining business resilience, continuity, and rapid recovery from disruption.

• Unreliable or inconsistent IT delivery 
• Poor incident and problem management 
• Failure to meet service level agreements (SLAs) 
• Inefficient change or configuration management 
• Customer discontent with IT failures
   

Focus: Delivering reliable, efficient, and customer-focused IT services.